Refund policy
Refund and Return Policy
Effective Date: [Insert Date]
At Happy Shirt & Cap Co., your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help. Please read our refund and return policy carefully.
Returns
We accept returns within 30 days of the purchase date for items that meet the following criteria:
- The item must be unused, unworn, unwashed, and in its original condition.
- All original tags and packaging must be intact.
To initiate a return:
- Email us at [Insert Customer Service Email] with your order number and the reason for the return.
- Once approved, we will provide you with return instructions.
Please note: Customers are responsible for return shipping costs unless the item was defective or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.
Non-refundable items include:
- Custom or personalized products.
- Sale or clearance items.
Exchanges
If you need to exchange an item for a different size, color, or design:
- Contact us at [Insert Customer Service Email] to confirm availability.
- Ship the item back to us following the return instructions provided.
Exchanges are processed once the returned item is received and inspected.
Defective or Incorrect Items
If you received an item that is defective or different from what you ordered:
- Contact us at [Insert Customer Service Email] within 7 days of delivery.
- Provide photos of the issue along with your order number.
We will provide a replacement or full refund, including shipping costs, if the claim is verified.
Contact Us
If you have any questions or need assistance, please don’t hesitate to reach out:
- Email: [Insert Customer Service Email]
- Phone: [Insert Phone Number]
We appreciate your business and are committed to making your shopping experience with Happy Shirt & Cap Co. as seamless as possible!